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‘The New Normal’ – Work and Performance Management in an Age of Recession, by Phil Taylor,
Date:   Thursday 9th May 2013
Time:    17:00 – 18:30
Room:    W138, Williams Building, The Burroughs, Hendon, London NW4 4BT

The seminar is based on a presentation given at the recent Work, Employment and Society, 25th Anniversary Conference. It will take as its point of departure a reflection on change and continuity in the sociology of work and employment over a quarter of century with reference to the comparative political and economic conjunctures. Focusing on the recent and the present, the presentation will consider the nature of what Richard Hyman called the ‘new normalcy’ in 1987 and the term McKinsey Consultants is using today – ‘the new normal’ – to justify an unprecedented managerial offensive against workers in the post-crisis world of work and employment. The lynchpin of the new regime in the workplace is an emerging system of Performance Management. Phil will present findings from a three-year study of the ‘new workplace tyranny’ and will consider ways in which it can be resisted.

Phil Taylor is Professor of Work and Employment Studies in the Department of Human Resource Management at the University of Strathclyde. He has researched and published extensively on all aspects of the call/contact centre, particularly work organisation and employment relations. Over the past decade he has extended this research to encompass the remote sourcing and the globalisation of business services. Other research interests include lean working, prison privatisation, union organising, and occupational health and safety. He was a lead member of a major project under the ESRC’s Future of Work Programme, based at the University of Strathclyde and drawing on researchers across several Scottish Universities. He is currently editor of New Technology Work and Employment. He was co-editor of Work, Employment and Society from 2008 and 2010 having previously served on its editorial board (2004-2006).

If you would like to attend this event please confirm your attendance to Elena Karoullas:

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